One Product, One Job
Ticket Merger does not want to be your helpdesk. It wants to remove the tickets that should never have been in it.
Every support team we have worked with knows they have duplicates. Almost none of them know the number. When they measure it, it is usually between 8% and 20% of the queue, and it has been that way for years.
The reason nobody fixes it is not laziness. It is that fixing it manually requires an agent to recognise a ticket they have never seen, in a view they do not watch, worded differently from the one in front of them. That is not a training problem. It is a software problem.
So we built the software. It connects to Zendesk, Freshdesk, Freshservice and HubSpot, it watches the queue, and it merges the duplicates through the same API your agents use. That is the whole product.
See your duplicate rate
Fourteen days, no card. The first scan tells you the number nobody in your company currently knows.
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